Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Advanced Call Center Technologies is developing a $1.5 million customer care center in Shreveport, state officials said Thursday. The Philadelphia, Pennsylvania-based company is moving into the East ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Advanced Call Center Technologies (ACT) will invest $1.5 million to develop a new customer care center in Shreveport that will create 600 direct new jobs. Louisiana Economic Development (LED) ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

BATON ROUGE, La. - Advanced Call Center Technologies said it will open a call center in Shreveport this spring that will create 600 new jobs. Louisiana Economic Development said the $1.5 million ...