Meaningful feedback from clients helps you identify what you are doing well as their advisor and pinpoint the areas that may need improvement. But what are some of the most effective ways to collect ...

Nonprofits need to get a lot better at asking clients what they think — and acting on the information they receive, says Peter York, director of research for TCC Group, a management-consulting company ...

Businesses drowning in customer and employee feedback can now get straight answers — fast. The latest CRM solution from Netigate, powered by its new generative AI feature Ask AI, lets you ask ...

You’re sitting on a goldmine of customer insights, but you’re not using them enough. Those genuine stories of challenges you helped clients overcome, straight from the people you serve, hold gems that ...

Online reviews have become so prevalent that they seem like just another step in completing a transactional purchase, whether it's buying a car, visiting a new restaurant or watching a recently ...

Most founders spend all their energy getting new clients. But keeping existing ones happy matters more. Your current customers are worth gold. One loyal client beats ten potential customers every time ...

From asking for a raise to getting to a flexible work schedule or a sabbatical, we got advice from people who have successfully gotten what they asked for. How To Manage Client Feedback It’s never ...