Putting extra effort into customer onboarding pays off in the long-term for retention efforts. A major challenge for companies at any time is retention, but it's currently top of mind as revenues are ...

A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...

Customer retention refers to a company’s ability to retain its existing consumers over time. It is essential to the success of a business because it demonstrates the organisation’s ability to ...

According to a statistic by Marketing Metrics, you are from 3 to 14 times more likely to convince an existing customer to make a repeat purchase than you are to convince a totally new customer to make ...

Customer success is essential for any startup, at every stage. It’s what ensures customers are engaged, adopting, and gaining value from your product. But many startups get customer success wrong.

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

CHAPEL HILL, N.C., June 11, 2025 (GLOBE NEWSWIRE) -- TradePending, a sales and service enablement software platform for car dealerships, today announced a strategic partnership with Authenticom, an ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...

America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures, the state attorney general announced on Wednesday. The agreement stems from consumers' ...

“In our opinion, consistent and meaningful communication with customers has historically been a time consuming and inefficient process for dealerships,” said Brice Englert, CEO of TradePending. “Now, ...