In Part 1 of this series, I showed how to use the Net Promoter Score (NPS) to measure what has already happened to your business, in terms of client delight and outcomes. In parts 2-4 of this series, ...

Please note: This item is from our archives and was published in 2002. It is provided for historical reference. The content may be out of date and links may no longer function. SINCE MOST KEY BUSINESS ...

This article is the third part in a series of posts on measuring what matters in organizations: the shift from outputs to outcomes. As a result of epochal shift of power in the marketplace from seller ...

“Developer productivity” can be an emotive, and occasionally misunderstood term. It is not the output of individuals that we are seeking to understand, but the effectiveness of the development system ...

1.1 What is a NICE indicator? NICE indicators generally measure outcomes that reflect the quality of care or processes linked by evidence to improved outcomes. Outcomes are ideally, but not always, ...