There is no question that vendors that don’t offer software-as-a-service (SaaS) products are risking market share. It’s been true in almost every market, where disruptive companies such as Salesforce ...

As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more ...

It’s no secret that software is a major driver of modern business. Technological infrastructures are what services are built on these days, and it’s essentially a foregone conclusion to say that you ...