Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

TaxDome, the all-in-one Firm Operating System for tax, bookkeeping, and accounting professionals, today announced an expanded suite of Spanish-language resources designed to support the rapidly ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Summit Flight Training opened Oct. 30, 2021. Since, many have taken to the sky with what they’ve learned — from weekend hobby ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

Enterprise AI adoption surged in 2025, but scaling still lags. Explore 7 key enterprise AI adoption trends shaping 2026.

Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

Mike Byrne, a former Air Force Thunderbird pilot and an experienced defense industry leader, joined Cubic Defense's Air Combat Training Team.

Officials say that AI tools will assist, not replace, agency staff and will operate under the state’s Responsible AI Policy.

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...