What is a customer success manager, and what do they do?
Aug 11, 2025 · What is a customer success manager? A customer success manager (CSM) supports your customers as they transition from sales prospects to active users of your …
Customer Success Manager: What It Is and How to Become One
Jun 2, 2025 · Customer success managers nurture long-term customer relationships by ensuring customers are happy with their purchases and supporting them throughout their post-purchase …
What Does a Customer Success Manager Do? (With Skills)
Jul 26, 2025 · Discover what a customer success manager does, understand their role and responsibilities, their average salary and review how to become one.
What Is a Customer Success Manager & What Do They Do for a …
Sep 16, 2024 · A customer success manager guides customers through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct …
What is a Customer Success Manager? Tasks, KPIs & Incentives
Jul 2, 2025 · As companies shift from one-time sales to recurring revenue models, the role of the customer success manager (CSM) has become central to sustainable growth. CSMs go …
Customer Success Manager: Job Description & Duties | Built In
Jul 17, 2025 · What Is a Customer Success Manager? A customer success manager (CSM) builds relationships with customers and helps them get maximum value from a product or …
The Essential Guide to the Role of a Customer Success Manager
This guide explores everything you need to know about customer success management, from understanding the CSM role and its key responsibilities to career paths and salary expectations.
Customer Success Manager Job Description: Duties, Skills
Jul 11, 2025 · Customer Success Managers (CSMs) ensure customers see value from your product, stay engaged, and renew their subscriptions. In SaaS, fintech, and subscription …
What Is a Customer Success Manager? - Harvard Business Review
Nov 18, 2019 · As more companies shift from selling products to services, they have shifted from salespeople to “customer success managers,” who help B2B customers understand how to …
What is a Customer Success Manager (and Why You Need One)
May 2, 2025 · Discover why hiring a Customer Success Manager (CSM) is a key growth unlock. In this post, we’ll explore the day-to-day responsibilities of CSMs, their impact on revenue and …