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PART 2 (BOOKING MOCK CALL): https://youtu.be/v7ZyTTnt2D8 Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a ...
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